Privacy Policy

⚠️ This is a working template for a UK service business. Please have it reviewed by a qualified solicitor or data-protection adviser before relying on it.

1. Who we are

ROLATS SERVICES UK LIMITED (“we”, “us”) is the data controller for personal data collected through this website and our shipping services. Companies House no. 06153914. Depot: 494 Gale Street, Dagenham, RM9 4NU. Contact: info@rolatsservicesdagenham.co.uk, +44 7735 369702.

2. What we collect

We collect information you give us — your name, phone number, email, collection and delivery addresses, recipient details, and details of the cargo you want to ship — for example when you complete our quote form or contact us. We also collect basic technical data (such as IP address and browser type) when you use the site.

3. How we use it

We use your data to:

• provide quotes and carry out shipping services you request;
• arrange collection, carriage, customs clearance and delivery;
• communicate with you about your shipment;
• meet legal, customs and accounting obligations;
• improve our website and services.

4. Lawful basis

We process your data to perform our contract with you, to comply with legal obligations (such as customs requirements), and on the basis of our legitimate interests in running and improving our business.

5. Who we share it with

We share data only as needed to deliver the service — for example with carriers, shipping lines, airlines, customs authorities and clearing agents at the destination, and with service providers who help us operate (such as our email provider). We do not sell your personal data.

6. International transfers

Because we ship between the UK and Africa, some data (such as recipient details) is necessarily transferred to the destination country and its customs authorities to complete delivery.

7. Retention

We keep your data only as long as necessary for the purposes above and to meet legal and accounting requirements, after which it is securely deleted.

8. Cookies & third-party content

This site uses minimal cookies. It loads some third-party content — Google Fonts and an embedded Google Map on our contact page — which may set their own cookies. You can control cookies through your browser settings.

9. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, and to object to processing or request portability. To exercise any right, email info@rolatsservicesdagenham.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk ↗.

10. Contact

Questions about your data? Email info@rolatsservicesdagenham.co.uk, call +44 7735 369702, or contact us.