Frequently asked questions 

Air freight is from £5.90/kg plus a £20 handling charge; sea cargo starts from £70 per bag; car shipping (RoRo) starts from £650 by destination. See our shipping rates for the full Nigeria per-state table, fixed item prices and car prices by country.

Around 45 — across West, Central, East and Southern Africa. Nigeria, Ghana and Zimbabwe are our busiest corridors, but we cover the whole continent and ship back to the UK for everything except cars.

Yes — free nationwide collection from any UK address into our Dagenham depot, then air or sea to Africa. You can also drop off with us.

Door-to-door. We collect in the UK, ship, clear customs, and deliver to the recipient's door — not just port-to-port like many rivals.

Air freight typically arrives in a few working days; sea cargo generally takes 4–6 weeks to coastal countries, a little longer for landlocked destinations served via a transit port. We give a realistic window with every quote.

Yes. We are HMRC Customs Authorised and EORI registered, and prepare destination paperwork — Form M and SONCAP for Nigeria, the CTN for Ghana, ECTN/BSC for West Africa, FERI for DR Congo and more — so your cargo isn't held.

No. Cargo prices are all-in in GBP with no charges billed to your family at the African end. A £20 handling charge applies. Car prices are port-to-port and exclude clearing, haulage and marine insurance unless you ask for a door-to-door quote.

Yes — cars, vans and SUVs by RoRo or container, UK → Africa only. Non-runner vehicles are not permitted via RoRo. See car shipping prices by country on our rates page.

Contact us with your reference by phone, WhatsApp or email and we'll update you. See our tracking page for details.

Use strong materials, cushion fragile items and label every piece. See our packaging guide, and check the prohibited items list before you send.

Yes. Rolats Services UK Limited has traded since 2007 (Companies House 06153914) and is HMRC Customs Authorised and EORI registered. You can verify us on Companies House and read our Google reviews.

Use our quote form, call or WhatsApp +44 7735 369702, or email info@rolatsservicesdagenham.co.uk. Tell us what you're sending and where, and we'll give you an all-in GBP price.